If you are still crashing on Windows, ensure that you have installed DirectX 9.0c (required even on systems that have DirectX 10 or 11 as they are separate installs that use separate system files). ( Windows) If you chose "Yes" when asked to enable DirectX 10 or 11 graphics and this began occurring soon thereafter please then perform the following: Clicking on each in turn if you find one which lists in its details as being Version: 7.762 then uninstall that and then repeat the attempt to install 10.0 SP1 from the vcredist_x86.exe file.
As a test try downloading and installing C++ manually via the download here, (use the vcredist_x86.exe when given the option to choose what download) however if that installer fails with any error then open the 'Uninstall a Program' list in the control panel and in there look for all listings of "Microsoft Visual C++ Redistributable". ( Windows) This can occasionally be related to the game trying to locate system files related to the Visual C++ installation and not finding them.
If you are encountering an issue where the game is crashing after you click the "Play" button on the launcher (just after you select the world you want to log into) please attempt the following:
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